Support Information for Retail Man POS System

Retail Man converts your PC into a powerful Point of Sale system when used with POS hardware such as Receipt Printer, Barcode Scanner, Cash Drawer, Pole Display and Scales.

Most customers find Retail Man easy to install and use, but a few customers do experience some difficulties with initial setup.

Gold Support is recommended to minimise downtime and to help with setup.



This page contains information that we hope will get customers started quicker. A new version of the package is normally produced every 2 to 3 months. Customers are recommended to upgrade the software to take advantage of new features and fixes.

Gold Support packages is available for those customers that require higher levels of support.  Please click on the images below for details.  Please see the list of resellers, who may offer enhanced levels of support in many countries.

Buy Gold Support from only $60/£44.58!

Minimum PC requirements

  • A PC is required with a minimum of Pentium 300MHz processor, 25MB disc space, 600x800 screen, Windows 98 or newer.  A higher specification PC may be required if other software is to be run along with Retail Man. 
  • Windows Vista or 7 or above is recommended for PCs that are running with locales that do not use the Latin script.
  • A server is required for running multi-user Retail Man system, with one PC per point of sale terminal.  Windows Server, Vista or 7 are recommended for the server.
  • A CD-Writer or similar device is recommended to enable regular backups of the data held in Retail Man.
  • An Uninterruptible Power Supply (UPS) is recommend to minimise the effect of power fluctuations and loss of power.

General Requirements for POS Hardware

  • The cash drawer should have a serial interface or connect to the receipt printer.
  • The barcode reader should have a keyboard interface.
  • See the hardware requirements page for more details of supported hardware and suppliers

Support Information

  • The full Retail Man User Manual (in PDF format) can be downloaded from here.
  • The Installation & Upgrade Manual (in PDF format) can be downloaded from here.
  • The Quick Start guide  (in PDF format) can be downloaded from here.
  • The Multi-user Installation guide  (in PDF format) can be downloaded from here.
  • The Retail Man CD (96MB). A Zip file containing an ISO file. Can be used to create installation disk that includes downloads, manuals and language files. We recommend using ImgBurn software.
  • Visit Ezi Forum for more support information and discussions on the use of Retail Man POS software and hardware.
  • Contact a reseller  who may offer better support, installations, upgrades, training and supply hardware.
  • Downloads and documentation can be ordered on a CD-ROM which includes other useful software. The cost is from GBP 11.50 (USD15).  Delivery may take up to 7days.  Payment is by PayPal or by credit card.

Mini Support Guides

 

Contacting Ezi Solution Support

  • Please look through this page, the documentation and Ezi Forum before contacting Support
  • Send an E-Mail to support@ezisolution.co.uk if you have questions that are not covered by this page or the manual. We need the information below before we can answer a support question.
    • The version of Retail Man (see Help => About)
    • The version of Windows being used (e.g. Vista, 7, 2000, 98)
    • The company name (for licensed software) or The web site where Retail Man was downloaded.
  • Ezi Solution will try to respond to support questions within 48 hours, but this may not always be possible. 
  • Gold Support is recommended to ensure the fastest resolution of support issues.

Windows Vista, Windows 7, 8 and 10

  • Install Retail Man using the Administrator account or an account with administrator privilege.
  • Windows Vista and Windows 7 and 8 - To start the installation, RIGHT CLICK on the download, then choose RUN AS ADMINISTRATOR to start the installation.

Arabic Chinese Dutch French Portuguese & Spanish

  • Please see Languages page for more information.
  • Download the User Manual in Arabic from here. Prepared by Alkehebra IT Services in Libya.
  • Download the user manual in Spanish from here.
  • Ezi Solution are looking for partners to market the Chinese, French, Portuguese, Spanish software

Multi-Location

  • Version 2.0 or 2.1 are recommended to support retail outlets in more than one location.
  • Ensure that the latest standard Retail Man download is installed at each retail outlet. All sites must run the same version of Retail Man.
  • A trial licence key is required to unlock the multi-location features. Please E-Mail Ezi Solution for a trial licence to evaluate multi-location features. A company name must be provided.
  • The Setup Guide for Multi-Location can be downloaded from here. (updated Jun 2013)
  • Tools and the manual for multi-location can be downloaded from here. (updated Jun 2013)
  • Tools and the manual for multi-location Version 2.0.18 can be downloaded from here. (updated Jun 2014)
  • The main server must have Gold Support in a Multi-Location system. One additional user licence is recommended for each site to allow remote connection.
  • Please E-Mail Ezi Solution with details of requirements so that we can propose the solution to meet your needs

Ubuntu Linux

  • Still in Beta Test. Retail Man has been tested on Ubuntu 7.04 Linux OS (32-bit), using Crossover Office Pro 6 (not the demo version).
  • After installing Crossover Office, Retail Man can be installed using the steps listed below.
    • Applications - Crossover - Install Windows Software
    • Install unsupported software ... etc
    • New bottle: retailman
    • Create from template: win98

Upgrades

  • Upgrades from similar releases (e.g. 2.1.11 to 2.1.15) are available free of charge.
  • Upgrades to increase the number of licensed users are available, payable by Credit Card. Full details are listed on upgrade options.
  • Upgrades from one major release to another (e.g. 1.90 to 2.1) are available on payment of a fee, payable by PayPal or Credit Card.  Prices for upgrades to Version 2.1 start at USD 70.00. Full details are listed on upgrade options.

 

Warning - The download for Retail Man 2.1 is for new installations and for  upgrades. A new licence has to be purchased to use Retail Man 2.1.  Customers on support can request a free licence key.   A full backup is recommended before upgrading Retail Man.

 

Common Issues with Installation & Initial Use

  • Downloads  - Ensure that the file is full size (16,912kB). Try downloading again if there are errors during installation.
  • Invoices & Quotes - Words that are specific to your business can be specified under Maintenance -> System Setup -> Sales.
  • Languages - A language file can be created in Arabic, English, French, German, Greek, Italian, Japanese, Spanish.  This can be used to change the screens and reports to have headings in these languages. Initially all the headings have been created in English. See Maintenance -> User Settings -> Master User -> Settings -> Interfaces.
  • Localisation - Country specific options can be set in Maintenance -> System Setup -> General.  Options include the date format, paper size, currency symbol, name of tax.
  • Multi-currency - Ensure Allow Multi-currency Payment box is ticked on Maintenance -> System Setup -> POS. The currencies and exchange rates can be changed by a right click on Cash button on Payment screen.
  • Menus - Retail Man can be used using two menu systems. See Maintenance -> User Settings -> Master User -> Settings-> Interfaces.  The options are Big Buttons or Menu & Toolbars.  The choice of menu system is down to the user.  The background image can be changed on the same setup page.
  • POS Hardware - Options can be set under Maintenance -> System Setup -> Hardware.  Details of the reports printer, POS printer, customer pole display, cash drawer can be configured.
  • Screens - Retail Man is designed to run on a 800 by 600 screen size. Use of a smaller screen resolution will cause the information inside its windows to disappear.
  • Server Installation - Install the program on C:\RMAN on the server, then from the network station, map the server C: drive to F: drive letter, then create a short cut on the station to point you to F:\RMAN on the server.
  • Touch Screens - Configure the software to use Big Buttons.  See Menus above.

Removal of Retail Man

Open \RMAN\ folder and run UNINS000.EXE.

 

Other Information
Follow us on Facebook or Twitter! or LinkedIn or Wordpress
All Ezi Solution products can be purchased on Ezi Sales site (GBP prices) or @ccounting.com (USD prices).
Customers based in UK and Ireland can apply for a free listing on the AdMax Directory site.